Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shomoa' Almomani

Aqaba

Summary

Dynamic hospitality professional with a proven track record at Tala Bay Resort, excelling in team building and effective communication. Recognized for resolving conflicts and enhancing customer satisfaction through creative problem-solving. Skilled in time management and maintaining high standards in housekeeping operations, ensuring a seamless guest experience.

Overview

8
8
years of professional experience

Work History

Housekeeper

Saraya Aqaba Water Park
Aqaba
04.2025 - Current
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Waitress

Londrina
Amman
05.2023 - 03.2025
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.

Housekeeping Supervisor

Tala Bay Resort, Aqaba
Aqaba
01.2019 - 03.2023
  • Created and implemented daily cleaning schedules for staff members.
  • Established effective communication between team members in order to foster a positive work environment.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.

Sales Associate

Jewar Al-Shate'a Hotel
Aqaba
01.2018 - 01.2019
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Attended weekly team meetings to review performance goals and objectives.

Education

Some College (No Degree) - Secondary

Al-Aqaba Alshamlah Secondary School
Aqaba
07-2020

Passed - English Language

Jordan University
Aqaba
06-2019

Skills

  • Customer service
  • Conflict resolution
  • Team building
  • Effective communication
  • Time management
  • Hospitality background
  • Creative problem solving
  • Work under pressure

Languages

Arabic
First Language
English
Intermediate (B1)
B1

Timeline

Housekeeper

Saraya Aqaba Water Park
04.2025 - Current

Waitress

Londrina
05.2023 - 03.2025

Housekeeping Supervisor

Tala Bay Resort, Aqaba
01.2019 - 03.2023

Sales Associate

Jewar Al-Shate'a Hotel
01.2018 - 01.2019

Some College (No Degree) - Secondary

Al-Aqaba Alshamlah Secondary School

Passed - English Language

Jordan University

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Shomoa' Almomani